Terms & Conditions

EXCHANGE & RETURNS

The Textile Studio are happy to exchange or refund your purchase if you are not completely Happy with your item. We will refund your purchase within 28 calendar days providing the items are undamaged and you can supply a receipt. (Postage costs will not be refunded unless the product is faulty). This does not effect your statutory rights. Please contact us within 14 days of receiving your order stating: 

1. Your reason for return of goods .

2. Your original order number.

3. Full Contact details including postal address and a telephone number.


YOUR ORDER 

The Textile Studio will send out your order in the shortest possible time where items are in stock. If there are stock shortages through circumstances beyond our control we may need to extent our 14 day period.This does not effect your right to cancel any order already placed and receive a full refund to the value of the cancelled order. 

Taxes on Overseas Orders EU Residents: Orders to residents of EU member states are subject to VAT at 20% (included in the displayed prices) Outside the EU: (including Channel Islands) Customers outside the EU are not charged the UK's Value Added Tax (VAT) but are responsible for payment of any local applicable taxes including import duties which may be charged by your border and duty authority directly to you on delivery. These charges will vary depending on your country of residence, and are based upon a percentage of your invoiced total. We cannot accept responsibility for these charges.

PRIVACY POLICY

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. Please also note that we do not store your credit card details - in fact we do not even see them as Worldpay handle all our payments. 

If you have any questions, please feel free to email us.